Winfreight Version 10

1) Management Reporting
We have incorporated some management reporting into the system with reports like new sales per sales rep, most common destinations and services etc. We are open for any other suggestions into this part of the system and can add any new reports pretty easily. These are all displayed using graph and pie charts which can be exported for your management meetings

2) POD Exchange
For any of your larger customers or agents you can export all your scanned images to a FTP site of their choice, eliminating the need for them to re-scan the POD's. This will further be developed to enable all WinFreight customers to inter-change POD's

3) SMS System
This has been active for a while but we are putting more and more customers on this service daily, you have the ability to SMS driver's collections directly from WinFreight. Call us today to activate this on your system

4) E Waybill
We now have the ability for you to offer an online in-house system to your customers where they can process waybills online and print out an electronic e-waybill and stickers. Please contact me for more information on this

5) Auto Updater
The latest version of WinFreight automatically updates to the later version if there is one available on our update server, always ensuring you are on the latest version and release.

6) WinFreight Online
There are still a lot of customers not taking advantage of our online POD and tracking system, please let us know if you are interested in this product at all. It gives your customers the abillity to view POD's and the POD scans online saving calls into your CSD department

The last Mile Customer Experience

A further reality is that, especially in large organizations with large numbers of employees interacting with customers, the majority of these people typically have limited knowledge/education/training/experience. They are among the lower paid of the organization’s staff, and they churn fairly often. Yet as the “Last Mile”, the organization relies on these same employees to carry the brand torch and deliver exceptional customer experiences. They are expected to correctly and consistently understand and apply policies and procedures, to know when and how to make proper exceptions to those procedures, to know the products, to know the business domain, to understand and use the information resources being delivered to them in the 360-degree view of the customer, as well as have the skills to dynamically access and transform all of this into an empathetic and effective interaction. And, more often than not, they are expected to do so on the first call. To add to the complexity, all this information and these processes change fairly often.

http://winningconversations.cincom.com/2010/11/recognizing-understanding-and-solving-%e2%80%9cthe-last-mile%e2%80%9d-constraint-in-customer-interactions/

Track and Trace Update

Example of our work , brokers required to market our systems into SADC region and the UK initially.





RegardsMike ShragaIncreasing Customer Service With Systems TechnologyEmail For More Information On Warehouse-IT